Contact via EMAIL
Our professional Service desk responds as quickly as possible to your question by email within 4 hours to offer an excellent service on weekdays. Despite our broad occupation it unfortunately sometimes takes a little longer with large crowds. We ask for your understanding. questions for our Service desk, can only be asked on our website under contact. Your question will be recorded and processed in order received. Answering your questions by email on weekdays Monday / Friday from 8:30 to 18:00.
Contact via PHONE
For questions, please contact our Service Desk on +31 (0) 20-8200018 . Here we are up to 12.5 hours per day waiting for you to speak to you and possibly assist in placing your order. visit our website contact page for questions about current orders. Because have to contact TNT or other delivery services this can sometimes take some time before we can proceed to give you your answer. To minimize the telephone waiting for other customers, we invite you to ask such questions through email to us. Our Support is available Monday / Friday from 8:30 to 21:00 and on Saturday from 9:00 to 17:00.
Personal contact for business customers
For business customers, we have a separate Business Desk that can be reached by calling +31 (0) 20-8200019 .Our Business Desk has a direct phone number for quick and direct contact. This way you will be quicker answered. Of course you can also send an email to request a quotation or other questions via contact and one of our account managers will contact with you. our account managers have extensive experience with business clients and can provide insight into the benefits and opportunities that we can offer for business customers. Mailing address: PO Box 75693 1070 AR Amsterdam (For returns) Business address: Amstelveenseweg 500 1081 KL Amsterdam Email: KVK No: 34,204,357 VAT: NL820225447B01 Our Business Desk is available by phone from Monday / m Friday from 8:30 to 21:00.

Customer Service Hours

We are happy to talk to you by phone +31 (0) 20-8200018 during the following hours:

Monday 8:30 21:00
Tuesday 8:30 21:00
Wednesday 8:30 21:00
Thursday 8:30 21:00
Friday 8:30 21:00
Saturday 9:00 17:00
Sunday Closed -


Opening Business Desk

For our business customers we have very long opening hours. Our account managers have a direct phone number that is available 24/7 a week for urgent questions. Your account manager will inform you about the possibilities on telephone +31 (0) 20-8200019 .

Holidays and vacations

In order to provide an excellent service, we're open almost all holiday and public holidays. Below is an overview of the various holidays and public holidays when we are closed, all other holidays and public holidays we are open.

Christmas Eve Closed at 15:00 Custom shipping
1st Day Closed -
2nd Day Closed -
New Year's Eve Closed at 15:00 Custom shipping
New Year's Day Closed -

Creating an Account

Before placing an order, you can create an account but it isn't required. You can also place an order without an account. However, having an account does offer advantages in our shops including: 

  • Ability to view your order history
  • Possibly quickly and easily place a repeat order
  • Ready to move your data
  • Specify additional shipping addresses
  • Taking advantage of special offers and promotions
Change your account information

    If you are logged into your account, you can click top right on "My Account", here you can make any changes to your account. The change is reflected immediately in your account. Other information such as shipping address, email address, you can change easily here. If you encounter any futher problems or have any questions we can assist you. Feel free to contact us.

    Modify or cancel your order

    If you have placed an order and would like to change something you can, of course. Simply contact us by phone at +31 (0) 20-8200018 or send us an email contact . We will ensure that your order, if not yet sent is changed or canceled. If your order already has been shipped, you will have to wait and then return it to our return address. We will then send you the desired article.

    Our methods of payment and processing times

    At Investico E-Commerce BV, we offer a number of very easy payment method and almost all at no extra cost. Choose the method by which you find the easiest.

    Payment Costs Processing time Security
    Mastercard no Direct (in minutes) + SSL 3D Secure PIN
    Visa no Direct (in minutes) + SSL Verified by VISA
    American Express no Direct (in minutes) SSL
    Paypal no Direct (in minutes) SSL
    Transfer no 2-3 work days Internet Banking
    Invoice (Business) Administration and Shipping Immediately (after authorization by Business Desk) -

    For credit card payments, we will only load the creditard after the articles have been received by you. So you always have the assurance that you only pay upon recieving the items ordered.

    Immediately visible on your billing statement
    Your payment is visible in your electronic account statement from your bank immediately. Very handy because if you keep an overview of your payments, in addition, your name and account number will only be known to us until you authorize the payment. An unknown name on your bank statement when you make an online purchase, you expect the name of the webshops to appear on your statement. Because the shop where you purchased your products is part of a larger parent company so your purchase on your statement will be named Investico E-Commerce BV.Your payment will come through this account to the appropriate shop visit.

    Online and telephone payments with your Credit Card

    Payment by credit card on the internet is just as safe, easy and simple as in the store. Online payment by credit card is as follows:
    • Fill in only the credit card number, expiration date and the three digit security code on the back of the card (CVC code) on the payment page of Investico E-Commerce BV
    • You don't have to register to make a payment online

    NOTE: Both MasterCard, VISA and American Express as payment will ask you to enter an additional PIN code. This is to prevent fraud and abuse of your credit card. This is called 3D Secure Mastercard and at VISA is called verified by VISA. We will charge no extra fees. 

    Would you prefer to speak to an employee and immediately place your order and pay? Through our telephone service desk you can place your order by phone and instantly pay for your order with your credit card. So your order will be processed immediately and you will get your product even faster in your house. Safe and simple, our Professional Service staff will be happy to speak to you on +31 (0) 20-8200018.


    Of course you can also pay your order with us by means of a transfer (often via internet banking). If you choose bank transfer when placing the order you will receive an email with instructions for transferring the total amount. ATTENTION: processing of your payment via bank transfer takes 2-3 days, if you want your order quickly in your home you will have to choose any of our other payment methods.


    If you already have a PayPal account, you can easily, quickly and securely pay for your order. You will receive immediate confirmation of your payment in your mailbox and payment is debited from your account by PayPal or credit card. For more information about PayPal or opening an account, click here .

    Buy on credit for business customers

    For business customers, we have the ability to buy on credit. This is convenient when you want to have your order without having to advance the private payment and then have to declare the amount.After placing your order you will receive an invoice after which you can satisfy per bank. To be eligible for purchase on account should your business:
    • Be registered at the Chamber of Commerce
    • To have a valid VAT number
    • Be installed by a person who is authorized to make purchases

    To buy on credit shipping and handling will be charged. Our Business Desk will, after placing your order, contact you by phone for verification. Did you ask in advance please contact the Business Desk on +31 (0) 20-8200019 .

    Express Delivery

    Of course it can happen that you want to have a shipment urgently.Of course we can take care of that for you. We have our own courier service 7 days a week ready for you 24 hours a day. For more information please contact our Business Desk on +31 (0) 20-8200019 . PLEASE NOTE: For urgent delivery additional fees may be charged, these depend on the destination. Rush Orders placed at the weekend will be the next business day (usually Monday) processed unless otherwise agreed between the Business Desk. 

    Express Delivery When / Where Speed ​​Delivery Delivery via
    For business customers or Orders 24h / 7 days per week in NLD, BE and D Same day after placing your order Own courier

    Online ordering and payment

    On our websites, we use a secure SSL environment. Not only for processing your payment, but also to fill in your personal data, we have a special SSL connection. because we would like to shop in comfort and safety, we offer this service as Thuiswinkellid to. You can rest assured that your information just get to where you want them. An extra safe feeling!

    Privacy Statement

    All information that you provide to us in confidence won't be given or sold to third parties. 
    , we request that you provide the correct information for the proper handling of your order. If you have provided to receive the newsletter permission we will use your email address to send it towards you. If you wish to receive this newsletter, this number can send us an email via contact . 

    Your data will be stored for any subsequent orders in a special database that is not publicly accessible. 

    If you do not appreciate you when your order also choose to place an order. As "GUEST" 
    In this case, your data will be deleted after your order has been processed. 

    We are registered with the Data Protection Authority in The Hague under number 1317421. Below is our official Privacy Statement as prepared in cooperation with and under the guidelines of Stichting Dutch Home Shopping Organization. 
    This is the website of Investico E-Commerce Ltd.

    Our company address is:

     Amstelveenseweg 500 
    1081 KL Amsterdam 

    Our ​​postal address is:
     PO Box 75693 
    1,070th AR Amsterdam 

    Our registration number with the Chamber of Commerce 34204357 Our VAT number is NL820225447B01 

    When you visit our website recognizes our web server automatically your domain name and your email address.
    When visiting our website, we keep - your domain name but not your e-mail address when you visit our webpage - your e-mail address if you communicate it to us - the domain of other sites that you have visited our site go This information is used - for internal use and is subsequently removed - to suit each individual visitor the content and layout of our pages - to contact you for marketing purposes,

    the information is only used internally and is not passed to other organizations for commercial purposes.
    On this site we use cookies (a cookie is a small file that is sent by an Internet server that installs itself on the hard drive of your computer.

    This file keeps track of the Internet site and contains some information about this visit) - to record information sessions, such as information on what you add to your shopping list - to register for you on your next visit to offer better service your previous activities on the site 
    We have no partnerships or special relationships with third parties on the Internet.

    When we transfer or receive your information on our website, we always use encryption technologies that are recognized as standard within the IT sector. 
    If we receive or transfer sensitive information such as financial or medical information, we use a secure server.You will be informed via a screen that is shown on our site (pop-up). We have appropriate security measures to prevent information that we receive on our site.

    the loss, misuse or alteration 
    How please contact us regarding our privacy policy?
    -------------------------------------- ------------------------- 
    If you wish to comment on our privacy policy, please contact us by sending an email via our contact form.

    Communication by e-mail if you wish to receive from our company, no e-mails in the future, please contact us at the above address.

    Communication by letter
     if you give us via the web your postal address, you'll love our periodic receive mailings with information on products and services. If you do not wish to receive such mailings, please contact us at the above address. 

    Communication by telephone
     If you give us your telephone number via the web, we will only contact one of you if this is necessary to inform you about the orders you have placed online. If you wish not to receive addressed advertising and / or commercial phone (more) please notify us via the website of the Foundation Infofilter: . 
    Our company may use consumer information for new purposes that are not yet included in our "privacy policy". 

    In that case, we will contact you before we use for these new purposes, your data to keep you informed of the changes in our regulations for the protection of personal data, and to give you the opportunity to refuse your participation . 

    Upon request we provide visitors to our site access to all information that we maintain about them. 
    If you want access to this information, please contact at the address listed above contact us. 
    Upon request we offer visitors to our site the opportunity to correct it. correct information that we maintain about them, If you wish to correct your personal information, please contact at the above address.
    Contact us 
    if you find that our site is not in accordance with our privacy policy, please contact the Data Protection Authority in The Hague. 
    -------------------------------------------------- -------------
     "This website uses Google Analytics, a web analytics service provided by Google Inc.

    Google Analytics uses "cookies" (small text files placed on your computer) to help analyze how users use the site the website.
    The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
    Google uses this information to track how you use the website, for website operators and providing other services to offer relating to website activity and internet usage.

    Reports on website activity for 
    Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
    Google will not associate your IP address with any other data held by Google.

    You can refuse cookies by choosing. The appropriate settings on your browser; However, we point out that you may be able to exploit.
    , Not all features of this website in this case 
    By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. "

    In order for you to make online shopping in our online shops so easily.So there are no surprises at checkout!


    Orders placed in any of our websites are processed on working days before 18:00 ASAP. Orders are 3x a day picked up because of our super fast and early processing. This will increase the probability that your order will be delivered the next day. Orders up to 3 items are shipped via PostNL business mail. This means that delivery will occur within 2-3 business days.

    Delivery service

    Because we depend on PostNL for the delivery. we can unfortunately not guarantee delivery within one day. If you require this facility, we offer additional services.If you need an order for a specific date, please keep this in mind. Under normal circumstances it is not possible to achieve this unless prior arrangements have been made ​​your order. For more information, please contact our professional Service desk at: +31 (0) 20-8200018 (available Monday-Friday from 8.30 am to 21:00 and Saturday from 9.00 am to 17.00 pm).


    We always send our packages with PostNL and should always be signed for receipt of the package You will always receive the tracking number in the shipping confirmation email. You can click here to follow the status of your package.

    Stock Check

    Despite our careful and modern inventory, it is possible that an item is temporarily out of stock. You will always receive within 24 hours notice in case of this unlikely event, with an indication of the expected delivery or possibly a replacement item. If you want to make sure that an item is in stock before you place your order and that it is sent on time, you can always send an email through contactOr contact our Service Desk at +31 (0) 20-8200018 .  We can also immediately take your order by phone, we do need a payment directly from you.  In this case, have your credit card at hand, please.

    Delivery Days

    On working days ordered before 18:00 the same day sent directly from our own stock.
    Below the delivery days of your order:

    Orders placed before 18:00 on: Your order will be delivered on *:
    Monday Tuesday
    Tuesday Wednesday
    Wednesday Thursday
    Thursday Friday
    Friday Saturday
    Saturday Tuesday
    Sunday Tuesday
    *) Please note that these delivery days are indicative. According to TNT, 96% of the packages delivered the next business day, the remaining 4% will be delivered within 2-3 business days. If you urgently need your order we ask you to contact us first We can then let the parcel be delivered by our own courier 
    We like to think with you so that you have the parcel in time in your home!

    Received nothing?

    Sometimes the delivery of a package may be delayed by external factors and your package arrives later than in the chart displayed above. If you received an email with a shipping confirmation from us you can be confident that the package is sent correctly. If you still have questions about the status of your order please send an email through contact(Answer within 4 hours on working days) Please ask about the status of your order via email as we need to contact our logistics department to query the status of your package. Of course you will receive an answer as soon as possible, but always within 4 hours on weekdays answer.

    Damaged Items

    Despite our professional packers who know very well what your package needs to be carefully packed it can unfortunately still happen that a parcel has had a difficult journey to you. In the worst case, your articles also suffered and are damaged. We ask you for a fast and accurate processing order as soon as possible and preferably within 24 hours (so we can notify the carrier your complaint) to register by sending an email to us.We will contact you for an appropriate solution.

    Advice on your purchase

    If you have questions about your purchase or not sure about right size or color? We understand that. Our trained sales staff will help you on your way. We are there to help you do this. And because you're busy during the day, we are open in the evening up to 21:00, and on Saturdays until 17:00. 
    It's that easy. Call us on +31 (0) 20-8200018 .

    Help with placing an order

    If you have trouble placing an order or completing your payment, please call us. We will help you by phone, and if an unexpected technical problem occurs on your computer, we can also receive your order via telephone. Even your payment, please call our Servicedesk. A pleasant and safe feelingCall our Service desk from Monday-Friday from 8:30 am to 21:00 pm and on Saturday from 9:00 am to 17:00 pm on telephone number +31 (0) 20-8200018 ..

    Exchange or return your purchase

    Return or exchange your purchase? We aren't difficult as long as you stick to the rules, after your purchase we'll still provide excellent service. We are members of the Dutch Home Shopping Organization and conform to the Terms and ConditionsSo you have a very long-term reflection of 14 days (normal is 7 days). If you wish to exchange an item for another item or want to return then please contact our Service Desk. You will receive an email with the correct instructions for quick and easy exchange of your purchase for another item or return and receive the refund. note: we do not charge postage for shipping the new product to your address! The return is at your own risk. So follow the instructions of the procedure of your return carefully.


    Procedure for return

    If you wish to return an item to us, we ask you to carefully consider the procedure. Returns are for your own account and risk. Unless there is a wrong delivery or warranty claim.

    Return process: You will receive a response within:
    Please contact our Service Desk. 24Hr
    We will send you an email with shipping instructions. -
    You will receive an acknowledgment. Within 7 days of recieving your package.
    You will receive a replacement item or refund. New product within 2 business days, cash back within 30 days.


    Not all items are eligible for return. The following items are not eligible for an exchange or refund your purchase price: 
    Articles that:
    • Were worn (adjust allowed).
    • Are damaged after opening of the package.
    • Have spots.
    • Are sent to us with "return to sender".
    • Not bear the sender and order number.
    • Have encountered impact or impact damage.
    • Custom-made items
    Read our Terms and Conditions for more information .

    Guarantee on your purchase

    If you have a complaint about a product or it does not meet your expectations, you can contact us. despite the fact that we supply qualitatively good products and this is audited before they are sent to you, it can happen that an article has a defect or it is not entirely up to your expectations. In this case we ask you to inform us as soon as possible. We try as quickly and effectively as possible to solve your complaint. In that case , we try to repair the product free of charge or to replace in case of a failure. Contact the Service Desk to resolve your complaint as soon as possible. For more information on the warranty, please go to our Terms of service.

    Complaints and disputes

    As you can see from our reviews, our customers are very satisfied and we have to keep our name high.It's not nothing that we won the Warm Shower TROS Radar for our excellent customer service! If you have a complaint, we ask you to report it to us in an email. We take your complaint seriously and always try to find a good and suitable solution. Complaints can be sent only in writing to the following address: E-Commerce BV Investico mentioning Complaint Service PO Box 75693 1 070 AR AmsterdamUpon receipt you will receive within 7 working days of a written response to your complaint. If you're still not satisfied with the content of this response, you can apply to the Arbitration Commission of the ISIS Foundation .

    Business Desk for business customers

    Especially for our business customers, we have expert staff who are happy to assist you with your order. Business customers also benefit from a number of additional benefits including:

    • Receiving samples prior to your order to determine the quality and color
    • Appointment with an advisor at your office for perfect advice in a personal conversation.
    • Professional advice on custom-made items.
    • Creative and flexible thinking within your idea.
    • Professional handling of your logistic requirements.
    • Shipping to foreign countries, personal delivery with our own courier service.
    • Postpay by invoice.
    • Very long opening hours including evenings and weekends.

    For more information, please contact +31 (0) 20-8200019We are happy to help.

    Delivery without VAT

    For our foreign business clients, we have the opportunity without VAT to deliver orders. For more information, please contact our staff at the Business Desk. They are happy to inform you about the possibilities.


    Want to surprise someone with a special gift? Allow posting by us. Specially during the ordering process, you can choose a different delivery address. Do you have special requirements? We try to satisfy your needs as much as possible. Do you have a special date the gift has to be delivered on? No problem. Our Service would love to help you with this. contact us at +31 (0) 20-8200018.

    Gift wrapping

    To make giving a special gift even more fun we have for most items one or more gift packs available at an additional cost. Naturally we take your order for you. You no longer have to search for the right gift package which best suits the present needs. We've already done that for you!

    Return Policy gifts

    Also for the return or exchange of gifts we aren't difficult. You do not have to submit receipts or doing that swapping and making things unnecessarily complicated. Else , however, the normal rules and procedures for returning gifts. So you always know where you stand ... you can buy with confidence!

    Colour fastness of product photos

    Our product pictures are taken by professional photographers and are checked and calibrated for color fastness. Despite our care, it is possible that the color is different when you receive the product. It can be caused by the differences in how the institutions and color temperature of your monitor. If you want to be certain about the right color you can contact us at our Servicedesk.

    Copyright & Disclaimer

    This website is copyright protected. This site is intended for personal or internal use of our customers, it is not permitted site, texts and product pictures to be reproduced other than by downloading and viewing on a single computer and / or printing a single hard copy for own use. 
    Without prior written permission of Investico E-Commerce BV it is not permitted to reproduce, transmit or make available on a network this site. otherwise All trade names and logos, icons and images on this website are property of Investico E-Commerce BV, unless otherwise indicated. Without written permission from Investico E-Commerce BV it is not permitted to use these marks.


    We are not liable for 'obvious' (type) errors.

    Orders from abroad

    Ordering from abroad is also possible. Because of the outstanding quality of our products, we send our products to various international destinations. Through our extensive payment options, you can also do the payment online. Note the delivery outside the Netherlands is not free and this different rates apply depending on destination.

    Foreign companies

    For foreign (subsidiary) companies registered in the EU is the possibility to provide free of VAT ordering. It is also possible to order on account and afterwards to pay by invoice. For more information, please contact our account manager of the Business Desk at number +31 (0) 20-8200018They are happy to inform you about the possibilities.

    Terms IDIS

    These Terms and Conditions of the Dutch Home Shopping Organization were drawn up in consultation with the Consumer in the context of the Self (CZ) of the Social and Economic Council and entered into force on January 1, 2012. These Terms and Conditions shall be used by all Members of the Dutch Home Shopping Organization with the exception of financial services under the Financial Supervision Act and to the extent that these services are supervised by the Financial Markets Authority.


    Table of Contents:

    Article 1 - Definitions 

    Article 2 - Identity of the entrepreneur 

    Article 3 - Applicability 

    Article 4 - The offer 

    Article 5 - The contract 

    Article 6 - Right Article 

    Article 7 - Costs in case of withdrawal 

    Article 8 - Exclusion of right of withdrawal 

    Article 9 - The price 

    Article 10 - Compliance and Warranty 

    Article 11 - Delivery and implementation 

    Article 12 - Duration Transactions: duration, termination and renewal 

    Article 13 - Payment 

    Article 14 - Complaints 

    Article 15 - Disputes 

    Article 16 - Warranty Industry 

    Article 17 - Additional or different provisions 

    Article 18 - Amendments to the General Conditions IDIS


    Article 1 - Definitions

    In these terms and conditions shall apply: Grace period : The period during which the consumer can exercise his right of withdrawal; Consumer : the natural person not acting in the exercise of professional or business and a distance contract with the entrepreneur ; Day : calendar duration transaction : a distance contract concerning a series of products and / or services, the supply and / or purchase is spread over time; Durable medium : any means that the consumer or business that enables for information addressed to him personally, to store in a way that facilitates future consultation and unaltered reproduction of the stored information; Right of withdrawal : the ability for the consumer to waive the distance contract within the withdrawal period; Entrepreneur : the natural or legal person who is a member of the Dutch Home Shopping Organization and products and / or services to consumers over distance; Distance contract means an agreement in the framework of a system organized by the Entrepreneur for distance sale of products and / or services until the conclusion of the agreement exclusive use of one or more means of distance communication; Technology for distance communication : means that can be used to conclude a contract, without the consumer and trader being in the same space come together,


    Article 2 - Identity of the entrepreneur entrepreneur Name: Investico E-Commerce BV trading under the name / names: Stropdassen.NL, ManchetknopenOnline.NL, Stropdassen.BE, ManchetknopenOnline.BE,,,kwrawattenwelt.AT,manschettenknopfe.AT,cravattesshop.FR Registered address: Amstelveenseweg 500 1081 KL Amsterdam Telephone: 0208200018 Access: From Monday / Saturday from 9:00 am to 21:00 pm E-mail: Commercial Register: 34,204,357 VAT identification number: NL820225447B01

    If the activity of the entrepreneur is subject to a relevant licensing: information about the supervisory authority: 

    If the operator of a regulated profession:

    the professional association or organization with which he is affiliated;

    the professional, the place in the EU or the European Economic Area in which it was granted;

    a reference to the professional rules applicable in the Netherlands and instructions where and how these professional rules can be accessed.


    Article 3 - Applicability

    These general conditions apply to every offer of the entrepreneur and any agreement concluded at a distance between businesses and consumers.

    Before the distance contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, indicated that the general conditions for the entrepreneur to see and they will be sent. As soon as possible free of charge on request of the consumer

    If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general conditions are set in such a way that the consumer in the consumer made available electronically a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the general conditions can be taken and that electronically or otherwise will be sent free of charge. Request of the consumer electronically

    In the event that in addition to these terms and conditions specific product or service conditions apply, the second and third paragraphs shall apply and the consumer in case of conflicting terms always rely on the applicable provision that is most favorable to him is.


    Article 4 - The offer

    If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.

    The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow. Proper assessment of the offer by the consumer If the contractor uses these images are a true representation of the products and / or services. Obvious mistakes or errors in the offer does not bind the entrepreneur.

    Each offer contains such information that is clear to the consumer what rights and obligations which are attached. To the acceptance of the offer This concerns in particular:

    the price including taxes;

    any costs of delivery;

    the manner in which the agreement will be achieved and what actions are required;

    whether to apply the right of withdrawal;

    the method of payment, delivery or performance of the contract;

    The deadline for accepting the offer, or the deadline for adhering to the price;

    the level of the rate of distance communication if the costs of using the technology for distance communication are calculated on a basis other than the basic rate of communication;

    whether the agreement after the adoption is filed, and how to consult these consumers if so;

    the way the consumer before the conclusion of the contract, the information provided by him under the agreement can check and repair if required;

    any other languages, including Dutch, the contract can be concluded;

    the conduct to which the trader is subject and the way in which the consumer can consult these behavioral codes electronically;

    the minimum duration of the distance contract in the event of an extended transaction.


    Article 5 - The contract

    The agreement is subject to the provisions of paragraph 4, concluded at the time of the consumer accepts the offer and meet the corresponding conditions.

    If the consumer has accepted the offer electronically, the trader will immediately confirm electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may rescind the contract.

    If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate safety precautions.

    The entrepreneur can - within the law - to inform or to satisfy consumers of its payment obligations as well as all facts and factors that are important for the responsible conclusion of the distance contract. If the operator under this investigation was justified not to conclude the contract, he is entitled to refuse an order or request or to the implementation. Specific conditions

    The entrepreneur will the product or service to the consumer the following information in writing or in such a way that it can be stored on a durable medium, enclose the consumer in an accessible manner:

    the address of the establishment of the business where the consumer can lodge complaints;

    the conditions and the manner in which the consumer of the right of withdrawal may be exercised, or a clear statement regarding the exclusion of the right of withdrawal;

    information on guarantees and after sales service existing;

    recognized in Article 4 paragraph 3 of these conditions, unless the trader has provided before the execution of the agreement, this information to the consumer;

    the requirements for terminating the contract, if the contract has a duration of more than one year or is indefinite;

    In the event of an extended transaction is the provision in the preceding paragraph shall apply only to the first delivery.


    Article 6 - Right of withdrawal

    When delivering products:


    When purchasing products, the consumer can cancel the contract without giving any reason within 14 days. This period starts on the day following receipt of the product by the consumer or designated in advance by the consumer and the entrepreneur announced representative. The right of withdrawal applies only to consumers. Business orders are expressly excluded from the right of withdrawal.

    During the period the consumer will treat the product and packaging. He will only unpack the product to the extent of use to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will be the product with all accessories and - returned in the original condition and packaging to the Entrepreneur in accordance with the reasonable and clear instructions provided by the entrepreneur - if reasonably possible.

    When providing services:


    With the delivery of services, the consumer can cancel the contract without giving any reason to dissolve for at least fourteen days, commencing on the date of entering into the contract.

    To exercise his right of withdrawal, the consumer focus to the information provided by the operator to supply and / or before the relevant provision reasonable and clear instructions.


    Article 7 - Costs in case of withdrawal

    If the consumer exercises his right of withdrawal, will not exceed the cost of returning the goods.

    If the consumer has paid an amount, the entrepreneur this amount as soon as possible but no later than 30 days after the return or cancellation, refund.


    Article 8 - Exclusion of right of withdrawal

    The operator may exclude the right of withdrawal from the consumer to the extent provided in paragraph 2 and 3, the exclusion of the right of withdrawal is only valid if the trader to conclude the agreement stated. Clearly in the offer, at least in time

    Exclusion of the right of withdrawal is only possible for products:

    which have been made to the consumer's specifications by the entrepreneur;

    that are clearly personal in nature;

    that can not be returned due to their nature;

    which can quickly deteriorate or expire;

    whose price depends on fluctuations in the financial market over which the trader has no influence;

    for individual newspapers and magazines;

    for audio and video recordings and computer software of which the consumer has broken the seal.

    Exclusion of the right of withdrawal is only possible for services:

    to carry on a certain date or during a specified period on accommodation, transport, catering or leisure;

    the supply with the express consent of the consumer, before the period has expired;

    betting and lotteries.


    Article 9 - The price

    During the period mentioned in the offer prices of the products and / or services have not increased, except for price changes due to changes in VAT rates.

    Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. These fluctuations and the fact that any price targets, are stated in the offer.

    Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of legislation or regulations.

    Price increases from 3 months after the conclusion of the contract are only allowed if the trader has agreed and:

    they are the result of legislation or regulations; or

    the consumer has the power to terminate as of the date the increase takes effect.

    The supply of products or services mentioned prices include VAT.


    Article 10 - Compliance and Warranty

    The trader guarantees that the products and / or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and / or usefulness and and on the date of conclusion of the agreement existing legal provisions / or government regulations. If agreed, the entrepreneur also ensure that the product is suitable for other than normal use.

    A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer may assert. Under the contract against the trader


    Article 11 - Delivery and execution

    The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

    The place of delivery is the address that the consumer has made to the company. Known

    Subject to what is stated in Article 4 of these terms and conditions the company will be accepted orders expeditiously but not later than 30 days unless a longer delivery period was agreed. If delivery is delayed, or if an order is not or only partially implemented, the consumer receives them no later than 30 days after placing the order. The consumer in this case the right to terminate the contract without penalty and be entitled to any compensation.

    In case of dissolution in accordance with the previous paragraph, the trader will refund the consumer as soon as possible, paid no later than 30 days after the dissolution.

    If delivery of an ordered product proves impossible, the trader will endeavor to provide a replacement item available. Before the delivery will be that a replacement item is delivered. Clear and understandable manner For replacement items right of withdrawal can not be excluded. The cost of return shipment are borne by the entrepreneur.

    The risk of damage and / or loss of products rests upon the trader up to the moment of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless otherwise expressly agreed.


    Article 12 - Duration Transactions: duration, termination and renewal



    The consumer may contract for an indefinite period, which extends to the regular delivery of services, withdraw in compliance with the applicable termination rules and a notice of one month.

    The consumer may contract concluded for a definite period, which extends to the regular delivery services, at any time at the end of the fixed term denounce the applicable termination rules and a notice of one month.

    Consumers can the agreements mentioned in the preceding paragraphs:

    terminate at any time and not be limited to termination at a specific time or during a specific period;

    terminate them in the same way as they are concluded;

    Cancel at the same notice as the company has negotiated for itself.



    A contract for a definite period, which extends to the regular delivery of services may not be tacitly renewed or extended for a specific period.

    Notwithstanding the preceding paragraph, a contract is concluded for a definite period, which extends to the regular supply of daily and weekly newspapers and magazines may be renewed for a fixed period of up to three months if the consumer implied this extended agreement against the end of the extension may terminate with notice of one month.

    A contract for a definite period, which extends to the regular delivery of services may be extended if the consumer may terminate with notice of one month at any time for an indefinite period only tacitly and a notice of up to three months in case the agreement extends to the regular, but less than once a month, delivering newspapers, weeklies and magazines.

    Agreements with a limited duration to the regular delivery of dailies, weeklies and magazines (trial or introductory subscription) is not tacitly continued ends automatically after the trial or introductory.



    If a contract has a duration of more than one year, the consumer may terminate after one year unless the reasonableness and fairness oppose termination before the end of the agreed term. The agreement at any time with a notice not exceeding one month,


    Article 13 - Payment

    Unless agreed otherwise, the amounts owed by the consumer to be paid within 14 days after the start of the cooling period referred to in Article 6, paragraph 1 In the case of a contract to provide a service, such period shall begin after has received the consumer. the confirmation of the agreement

    When selling products to consumers are stipulated. In terms never a prepayment of more than 50% If payment is agreed, the consumer may not assert any rights regarding the execution of the order or service (s), before the advance payment has been made.

    The consumer has the duty to report. Inaccuracies in data supplied or specified payment immediately to the trader

    In case of default by the consumer, the operator subject to statutory limitations, the right to the consumer to spend. Advance reasonable expenses will be made known


    Article 14 - Complaints

    The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.

    Complaints about the implementation of the agreement should take place promptly, fully and clearly described to be submitted to the entrepreneur, after the consumer has discovered the defects.

    Complaints submitted to the trader will be counted answered from the date of receipt. Within 14 days If a complaint is a foreseeable longer processing time, within the period of 14 days responded with an acknowledgment of the receipt and indicating when the consumer can expect. A more detailed answer

    A complaint about a product, service or the service of the entrepreneur may also be submitted via a complaints form on the consumer page of the website of the Dutch Home Shopping Organization

    If the complaint can not be resolved by mutual agreement, a dispute that is subject to the dispute.


    Article 15 - Disputes

    Contracts between the entrepreneur and the consumer of these terms refer only to Dutch law.

    Disputes between consumers and entrepreneurs on the creation or implementation of agreements related to these entrepreneurs to be delivered or delivered products and services, may, subject as provided below, the entrepreneur will be submitted to the disputes committee by both the consumer and , PO Box 90600, 2509 LP The Hague (

    A dispute is handled by the Disputes Committee discussed only if the Consumer submitted. Complaint within a reasonable time to the entrepreneur

    Within three months after the dispute arose, the dispute should be brought. Written to the Disputes Committee

    If the consumer wants to submit to the Dispute, dispute the trader is bound by this choice. When the entrepreneur that wants to do the consumer within five weeks, after a serve that purpose in writing by written request made, the trader, if he so desires or the dispute will be treated by the competent law-court. The entrepreneur learns not the choice of the consumer within the period of five weeks, the company is entitled to submit to the competent court. Dispute

    The Disputes Committee's decision under the conditions as stipulated in the regulations of the Disputes Committee. The decisions of the Disputes Committee take the form of binding advice.

    The Disputes Committee will not handle a dispute or strike, if the entrepreneur moratorium has been granted, the state of the bankrupt or his business has actually ended before a dispute by the Committee at the session and a final decision is pointed out.

    If in addition to the disputes committee recognized or affiliated with the Foundation for Consumer Affairs (SGC) or the Complaints Institute Financial Services (Kifid) arbitration committee has jurisdiction over disputes relating mainly to the method of sale or remote services disputes committee shall have exclusive jurisdiction . For all other disputes or other approved by the SGC or Kifid disputes committee.


    Article 16 - Warranty Industry

    The Dutch Home Shopping Organization guarantees the fulfillment of the binding advice of the disputes committee by its members, unless the member decides to explain. Binding opinion within two months after sending it for review to the court This guarantee revives if the binding opinion is upheld after review by the court and the verdict confirming this, the force of res judicata. Up to an amount of € 10,000, - a binding opinion, this amount will be paid by the Dutch Home Shopping Organization to consumers. For amounts greater than € 10,000, - a binding opinion, € 10 000, - will be paid. For the rest, the Dutch Home Shopping Organization an obligation to ensure that members comply with the binding advice.

    For purposes of this guarantee requires the consumer a written appeal to the Dutch Home Shopping Organization and to transfer his claim on the trader to the Dutch Home Shopping Organization. If the claim on the company exceeds € 10 000, - will be offered to consumers claim to the extent exceeding the amount of € 10 000, - will contribute to the Dutch Home Shopping Organization, will in its own name and cost payment of these rights will ask to meet the consumer.


    Article 17 - Additional or different terms

    Additional or different provisions of these terms may not be to the detriment of the consumer and should be recorded or in such a way that they can be stored on a durable medium. Consumers in an accessible manner


    Article 18 - Amendments to the General Conditions IDIS

    The Dutch Home Shopping Organization will only amend these terms and conditions after consultation with the Consumer.

    Changes in these conditions only after they have been published in accordance with appropriate procedures, provided that appropriate changes during the term of offering the most favorable to the consumer shall prevail.


    Dutch Home Shopping Organization Address: PO Box 7001, 6710 CB Ede.


    The general terms and conditions apply only to natural persons. For business orders and orders to invoice the above Terms and Conditions expressly do not apply. This means among other things that the withdrawal period does not apply. You can download here the general conditions and printing: